Cardknox-Integrated WiFi Ingenico ICT250 Soft Reboot

If you are experiencing issues with your Cardknox-integrated WiFi Ingenico ICT250, it is recommended that you try  a soft reboot of the device, then attempt another transaction.

Here are the steps to do a soft reboot on an Ingenico ICT250:

1. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off.
2. Once off, hold the enter button until the terminal powers on.
3. Try the transaction again.

If you are still experiencing issues, please call or email LilYPad POS Support @ 1-866-419-4043 or support@lilypadpos.com.